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Z-CoiL Footwear - Customer Help Center

Need help with your Z-CoiL shoes? Find answers about sizing, spring adjustments, returns, repairs, rewards, and more. Explore expert tips, how-to guides, and customer support resources—all in one place.



Z-CoiL Help Center | Product Support, Returns, Adjustments & More

Everything you need to know about placing your order with Z-CoiL. From choosing the right size to applying discount codes and selecting a payment option, we walk you through a seamless shopping experience. Learn about our Buy Now, Pay Later plans.

Ordering & Payments

Not loving your pair? No problem. Learn how to start a return or exchange, what to expect from the refund process, and how our free two-way shipping makes returns hassle-free.

Returns & Exchanges

Keep your Z-CoiLs performing at their best. Find step-by-step guides on how to replace your coils, tighten screws, or reattach the Z-Nut. We’ll also point you to our repair shop for more extensive fixes.

Repairs & Maintenance

From sizing tips to technical features, this section helps you get to know your Z-CoiL shoes inside and out. Learn what makes Z-CoiL technology different, how to care for your footwear, and whether your custom orthotics will work with our designs.

Product Information

Make every purchase count with Z-Points. Learn how to earn, redeem, and track your rewards—plus see how referring a friend can earn you even more perks. Get the most out of every step with our loyalty program.

Z-Points & Rewards

Having trouble logging in or accessing your account? We’ve got you covered. Find help with password resets, updating your info, viewing order history, and managing your account securely.

Account & Login Help

Shareholders

Thank you for your interest in partnering with Z-CoiL! We work with select retailers who are passionate about helping people live pain-free through high-quality footwear. Approved dealers receive exclusive access to our best wholesale pricing through

<p data-start="203" data-end="373">Thank you for your interest in partnering with Z-CoiL! We work with select retailers who are passionate about helping people live pain-free through high-quality footwear.</p><p data-start="375" data-end="639">Approved dealers receive <strong data-start="550" data-end="600">exclusive access to our best wholesale pricing</strong> through a secure login on our website.</p><blockquote data-start="641" data-end="738"><p data-start="643" data-end="738"><a href="https://zcoil.com/pages/dealers" target="_blank" rel="noopener noreferrer">&#x1F517; <strong data-start="646" data-end="737">For full dealer requirements and how to apply, visit our Become a Dealer page here</strong>.</a></p></blockquote><p data-start="740" data-end="861">Still have questions? Feel free to email us at <strong data-start="787" data-end="838"><a data-start="789" data-end="836" rel="noopener">painfree@zcoil.com</a></strong> &#x2014; we&#x2019;re happy to help!</p>

How Can I Become a Z-CoiL Dealer/Wholesaler?

We’re sorry to see you go—but we understand that inbox space is valuable. If you no longer wish to receive promotional emails, updates, or newsletters from Z-CoiL, you can easily unsubscribe at any time. 👉 Unsubscribe from Emails. If you have any is

<p data-start="127" data-end="330">We&#x2019;re sorry to see you go&#x2014;but we understand that inbox space is valuable. If you no longer wish to receive promotional emails, updates, or newsletters from Z-CoiL, you can easily unsubscribe at any time.</p><h4 data-start="332" data-end="381" id="to-unsubscribe-please-click-the-link-below">To unsubscribe, please click the link below:</h4><p data-start="382" data-end="478">&#x1F449; <a data-start="385" data-end="478" rel="noopener" target="_new" href="https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=HDLxNg">Unsubscribe from Emails</a></p><p data-start="480" data-end="579"><br></p><h4 data-start="581" data-end="607" id="need-additional-help">Need additional help?</h4><p data-start="608" data-end="809">If you have any issues unsubscribing or continue to receive emails after unsubscribing, please reach out to our support team at painfree<a data-start="736" data-end="781" rel="noopener">@zcoil.com</a> or call us at 800.268.6239.</p><p data-start="811" data-end="862">Thank you for being a part of the Z-CoiL community!</p>

How to Unsubscribe from Z-CoiL Emails

If your Z-CoiL shoe's heel is off-center or makes a clicking sound, please send a video of the shoes. Lift the shoes up, shake them gently, and check if the coil seems loose. This will help us assess the issue and provide further instructions or assi

<p>If your Z-CoiL shoe&apos;s heel is off-center or makes a clicking sound, please send a video of the shoes. Lift the shoes up, shake them gently, and check if the coil seems loose. This will help us assess the issue and provide further instructions or assistance, if needed at <a href="mailto:painfree@zcoil.com">painfree@zcoil.com</a>&#xA0;</p><p><br>Also see</p><h2 data-start="50" data-end="211" id="isPasted">How to Fix a Loose or Detached Coil</h2><blockquote data-start="50" data-end="211">Repairing a Loose Z-Nut with the Z-CoiL Repair Kit</blockquote><p data-start="50" data-end="211">The Z-Nut is the locking piece that secures the coil to your Z-CoiL shoe. If it comes off, don&#x2019;t worry&#x2014;it&#x2019;s easy to reattach.</p><p data-start="213" data-end="332">&#x1F449; Just follow this step-by-step video guide:&#xA0;</p><p data-start="213" data-end="332"><span contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/FtqjNDKq6x4?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen><span class="fr-mk" style="display: none;">&#xA0;</span><span class="fr-mk" style="display: none;">&#xA0;</span></iframe></span></p><p><br></p><p data-start="334" data-end="504">If you purchased your shoes from us at <a href="https://zcoil.com/" style=" text-decoration: none !important;">zcoil.com</a> and your z-nut comes undone, please reach out with your order number and we can send you a repair kit. If you did not purchase from us, we can sell you a repair kit here: <a data-fr-linked="true" href="https://zcoil.com/collections/accessories/products/repair-kit" id="isPasted">https://zcoil.com/collections/accessories/products/repair-kit</a></p><p data-start="334" data-end="504">Email us at&#xA0;<a data-fr-linked="true" href="mailto:painfree@zcoil.comwith">painfree@zcoil.comwith</a> questions&#xA0;<br><br></p><p data-start="213" data-end="332"><br></p>

How can I fix a misaligned or clicking heel on Z-CoiL shoes?

<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/30BVo7vVdj47rvzm/hc/z8QbV2Pgro6ogePy/2026032416-b73f076d-05d7-4c32-b991-87bf16a64981-covered%20coil%20requests.pdf" target="_blank" rel="noopener noreferrer">Covered Coil Requests.pdf</a> <span class="gorgias-file-attachment__span-size">98.8KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p>

Coil Change Service

<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/30BVo7vVdj47rvzm/hc/z8QbV2Pgro6ogePy/2026033015-9d87a8f7-d83b-4a30-9ef0-826197e2dd19-gorgias_ooo_autoclose_rule%20(1).pdf" target="_blank" rel="noopener noreferrer">Gorgias_OOO_AutoClose_Rule (1).pdf</a> <span class="gorgias-file-attachment__span-size">5.4KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p>