The quickest way to get support is by email.

Be sure to leave your email, since we typically follow up by email rather than phone.

Back to Shop

Z-CoiL Footwear - Customer Help Center

<p>Unfortunately, items from our&#xA0;<strong data-start="162" data-end="204">&quot;gently used&quot; selection are final sale</strong> and cannot be returned or exchanged, as noted at the time of purchase. We appreciate your understanding and are happy to help with anything else you need&#x2014;just reach out!</p>

Unfortunately, items from our "gently used" selection are final sale and cannot be returned or exchanged, as noted at the time of purchase. We appreciate your understanding and are happy to help with anything else you need—just reach out!

Can I return a "gently used" Z-CoiL item?

Returns & Exchanges

How do I track my order?

Are you looking for a Z-CoiL store near you?

How do I use a promo code, and what if I forget to apply it?

How does Z-CoiL’s Try Before You Buy program work?

What is Z-CoiL’s 30-Day Risk-Free Trial?

What’s the difference between the Try Before You Buy program and the 30-Day Risk-Free Trial?

Ordering & Payments

How do I make a return?

When will I get my refund?

How do I return an international Z-CoiL order?

Can I exchange my coils for a different size?

How do I replace my coils?

How do I tighten a loose screw on my Z-CoiLs?

How do I re-attach the Z-Nut?

Can I adjust or replace the springs on my Z-CoiL shoes?

How do I install and adjust leg lifts on my Z-CoiL shoes?

Can I get a shoe adjustment?

Can I get a shoe adjustment from Z-CoiL?

Repairs & Maintenance

Shipping & Delivery

Do you offer any women's size 11 shoes?

What width are Z-CoiL shoes?

Do Z-CoiL shoes come in half sizes?

Can I adjust the spring strength in my Z-CoiL shoes?

What is the Z-CoiL Welcome Guide and where can I find it?

Can I get Z-CoiL footwear through workers’ compensation?

Product Information

How do I use my Z-Points rewards?

What is the Z-CoiL Influencer Program and how does it work?

Does Z-CoiL offer corporate or bulk order discounts?

Z-Points & Rewards

I'm having trouble logging in

Account & Login Help

I’m a Z-Tech (Z-CoiL) shareholder. What are my options with my shares?

Shareholders

Can I return a "gently used" Z-CoiL item?Updated 3 days ago