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Not loving your pair? No problem. Learn how to start a return or exchange, what to expect from the refund process, and how our free two-way shipping makes returns hassle-free.
At Z-CoiL, we want you to love your purchase. If you’re not completely satisfied, you can return your items within 30 days of purchase, in any condition—no questions asked. We’ll even cover the return shipping cost in the USA!. If you need a replacem
Once we receive and inspect your returned item(s), please allow up to 5 business days for us to process the return. After processing:. A full refund will be issued to your original payment method. You’ll receive an email confirmation as soon as your
Unfortunately, items from our "gently used" selection are final sale and cannot be returned or exchanged, as noted at the time of purchase. We appreciate your understanding and are happy to help with anything else you need—just reach out!
Please ship your return to:. Z-CoiL Footwear6934 4th Street NWLos Ranchos de Albuquerque, NM, USA 87107. Important Notes:. Return shipping costs are the responsibility of the customer. We’ll refund the purchase price of the shoes, but duties and taxe
Absolutely! If your Z-CoiLs don’t feel quite right, we offer a free one-time coil size exchange or adjustment within 30 days of your purchase. Not feeling the perfect bounce? Whether your coil feels too soft, too firm, or you need a low arch adjustme