Returns & Exchanges

How do I make a return?

When will I get my refund?

Once we receive and inspect your returned item(s), please allow up to 5 business days for us to process the return. After processing:. A full refund will be issued to your original payment method. You’ll receive an email confirmation as soon as your

Can I return a "gently used" Z-CoiL item?

Unfortunately, items from our "gently used" selection are final sale and cannot be returned or exchanged, as noted at the time of purchase. We appreciate your understanding and are happy to help with anything else you need—just reach out!

How do I return an international Z-CoiL order?

Return shipping costs are the responsibility of the customer. We will refund the purchase price of the product(s), but please note that any duties, taxes, or import fees paid at delivery are collected by your country’s customs agency and are non-refu

Can I exchange my coils for a different size?

Absolutely! If your Z-CoiLs don’t feel quite right, we offer a free one-time coil size exchange or adjustment within 30 days of your purchase. Not feeling the perfect bounce? Whether your coil feels too soft, too firm, or you need a low arch adjustme

When a customer wants to use the 30-day risk-free trial for multiple pairs or multiple people

When a customer wants to use the 30-day risk-free trial for multiple pairs or multiple people. Z-CoiL's 30-day risk-free trial applies to each pair of shoes purchased directly from zcoil.com, on Amazon, or at a participating retail store. There is no

How do I start an exchange?

How to Exchange Your Z-CoiL Shoes. Need a different size, style, or spring strength within 30 days? No problem, exchanges are easy, and we will cover the return shipping for you. Here is how to get started. 1. From Your AccountLog in to your Z-CoiL a