How do I start an exchange?Updated 4 days ago

How to Exchange Your Z-CoiL Shoes

Need a different size, style, or spring strength within 30 days? No problem, exchanges are easy, and we will cover the return shipping for you. Here is how to get started.

Two ways to start an exchange

1. From Your Account
Log in to your Z-CoiL account, open the order with the item you would like to exchange, and select the exchange option. Just follow the prompts to choose your replacement, and we will email you a prepaid return label to send your original pair back.
2. By Email
Prefer to have us handle it? Email us at [email protected] with your order number and what you would like instead, and our team will take care of the rest, including sending you a prepaid return label.

Want your new pair faster?

For the quickest service, we recommend starting a return and placing a new order instead of waiting on a standard exchange.

Here is why it is faster:

• Place a new order right away for the size, style, or spring strength you want, and it ships out immediately.
• Start a return on your original pair separately (please note standard returns, outside of an exchange, are still customer paid shipping).

This way you are not waiting for the exchange to be processed before your replacement is on its way, your new shoes are already headed to you.

Need a hand?
We are always happy to help. Reach out to our pain relief team at [email protected] or call 800.268.6239, and we will make sure you end up in the right pair