The quickest way to get support is by email.

Be sure to leave your email, since we typically follow up by email rather than phone.

Back to Shop

Z-CoiL Footwear - Customer Help Center

Common Coil Settings - Pronation Support

Product Information

How do I track my order?

Are you looking for a Z-CoiL store near you?

How do I use a promo code, and what if I forget to apply it?

What is Z-CoiL’s 30-Day Risk-Free Trial?

Missing/Stolen Packages

How to Manage Shop Pay Installments in the Shop App

International Shipments

Can I Use My FSA or HSA to Purchase Z-CoiL Footwear?

How Do I Use a Discount Code?

Ordering & Payments

How do I make a return?

When will I get my refund?

Can I return a "gently used" Z-CoiL item?

How do I return an international Z-CoiL order?

Can I exchange my coils for a different size?

Returns & Exchanges

How do I replace my coils?

How do I tighten a loose screw on my Z-CoiLs?

How do I fix a detached coil?

Can I adjust or replace the springs on my Z-CoiL shoes?

How do I install and adjust heel lifts on my Z-CoiL shoes?

Can I get a shoe adjustment from Z-CoiL?

How do I lower the arch in my Z-CoiL shoes?

Repairs & Maintenance

Shipping & Delivery

Do you offer any women's size 11, 12, 13 shoes?

What width are Z-CoiL shoes?

Do Z-CoiL shoes come in half sizes?

Can I adjust the spring strength in my Z-CoiL shoes?

What is the Z-CoiL Welcome Guide and where can I find it?

Can I get Z-CoiL footwear through workers’ compensation?

90-Day Workmanship Warranty

How Long Does the Z-CoiL Spring Last?

What is the weight limit for Z-CoiL shoes?

Do you offer shoes with safety toes?

Which Shoes Can Be Enclosed?

How do I use my Z-Points rewards?

What is the Z-CoiL Influencer Program and how does it work?

Does Z-CoiL offer corporate or bulk order discounts?

Z-Points & Rewards

I'm having trouble logging in

Account & Login Help

I’m a Z-Tech (Z-CoiL) shareholder. What are my options with my shares?

Shareholders

How Can I Become a Z-CoiL Dealer/Wholesaler?

How to Unsubscribe from Z-CoiL Emails

How can I fix a misaligned or clicking heel on Z-CoiL shoes?

Coil Change Service

Out Of Office Rules

Common Coil Settings - Pronation SupportUpdated 2 months ago