Talk to a real person right now. If you're deciding on a size or spring strength, this is the fastest way to get an answer before you order.

Send us your question and we'll get back to you, usually within one business day. Best for order changes, or anything where a photo helps us see what you're seeing.

Prefer to talk it through? Call or text and we'll walk you through fit, sizing, or an existing order. If you reach voicemail, leave your name, email, and order number — we'll call you back.

Back to Shop

Z-CoiL Footwear - Customer Help Center

<p>Just <a data-start="82" data-end="136" href="https://shopify.com/66811494613/account" id="isPasted">log in here</a> using the <strong data-start="147" data-end="185" data-is-last-node>email you used to place the order.</strong></p>

Just log in here using the email you used to place the order.

I'm having trouble logging in

Account & Login Help

How do I track my order?

Are you looking for a Z-CoiL store near you?

What if I forgot to apply my discount code?

What is Z-CoiL’s 30-Day Risk-Free Trial?

Missing/Stolen Packages

How to Manage Shop Pay Installments in the Shop App

International Shipments

Can I Use My FSA or HSA to Purchase Z-CoiL Footwear?

How Do I Use a Discount Code?

Ordering & Payments

How do I make a return?

When will I get my refund?

Can I return a "gently used" Z-CoiL item?

How do I return an international Z-CoiL order?

Can I exchange my coils for a different size?

How do I start an exchange?

How do Amazon returns work?

Returns & Exchanges

How do I replace my coils?

How do I tighten a loose screw on my Z-CoiLs?

How do I fix a detached coil?

Can I adjust or replace the springs on my Z-CoiL shoes?

How do I install and adjust heel lifts on my Z-CoiL shoes?

Can I get a shoe adjustment from Z-CoiL?

How do I lower the arch in my Z-CoiL shoes?

Repairs & Maintenance

Shipping & Delivery

Do you offer any women's size 11, 12, 13 shoes?

What width are Z-CoiL shoes?

Do Z-CoiL shoes come in half sizes?

Can I adjust the spring strength in my Z-CoiL shoes?

What is the Z-CoiL Welcome Guide and where can I find it?

Can I get Z-CoiL footwear through workers’ compensation?

90-Day Workmanship Warranty

Common Coil Settings - Pronation Support

How Long Does the Z-CoiL Spring Last?

What is the weight limit for Z-CoiL shoes?

Do you offer shoes with safety toes?

Which Shoes Can Be Enclosed?

ASTM F2413 Safety Toe Certification

Why are my Z-CoiLs squeaking?

Product Information

How do I use my Z-Points rewards?

What is the Z-CoiL Influencer Program and how does it work?

Does Z-CoiL offer corporate or bulk order discounts?

Z-Points & Rewards

I’m a Z-Tech (Z-CoiL) shareholder. What are my options with my shares?

Shareholders

How Can I Become a Z-CoiL Dealer/Wholesaler?

How to Unsubscribe from Z-CoiL Emails

How can I fix a misaligned or clicking heel on Z-CoiL shoes?

Where can I watch the Z-CoiL Shark Tank episode?

Does Z-CoiL offer a military discount?

Z-CoiL Repair Kits

I'm having trouble logging inUpdated 7 months ago