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Z-CoiL Footwear - Customer Help Center

Having trouble logging in or accessing your account? We’ve got you covered. Find help with password resets, updating your info, viewing order history, and managing your account securely.

Account & Login Help

How do I track my order?

Are you looking for a Z-CoiL store near you?

How do I use a promo code, and what if I forget to apply it?

How does Z-CoiL’s Try Before You Buy program work?

What is Z-CoiL’s 30-Day Risk-Free Trial?

What’s the difference between the Try Before You Buy program and the 30-Day Risk-Free Trial?

Missing/Stolen Packages

How to Manage Shop Pay Installments in the Shop App

International Shipments

Ordering & Payments

How do I make a return?

When will I get my refund?

Can I return a "gently used" Z-CoiL item?

How do I return an international Z-CoiL order?

Can I exchange my coils for a different size?

Returns & Exchanges

How do I replace my coils?

How do I tighten a loose screw on my Z-CoiLs?

How do I fix a detached coil?

Can I adjust or replace the springs on my Z-CoiL shoes?

How do I install and adjust heel lifts on my Z-CoiL shoes?

Can I get a shoe adjustment from Z-CoiL?

How do I lower the arch in my Z-CoiL shoes?

Repairs & Maintenance

Shipping & Delivery

Do you offer any women's size 11, 12, 13 shoes?

What width are Z-CoiL shoes?

Do Z-CoiL shoes come in half sizes?

Can I adjust the spring strength in my Z-CoiL shoes?

What is the Z-CoiL Welcome Guide and where can I find it?

Can I get Z-CoiL footwear through workers’ compensation?

90-Day Workmanship Warranty

Common Coil Settings - Pronation Support

Product Information

How do I use my Z-Points rewards?

What is the Z-CoiL Influencer Program and how does it work?

Does Z-CoiL offer corporate or bulk order discounts?

Z-Points & Rewards

I’m a Z-Tech (Z-CoiL) shareholder. What are my options with my shares?

Shareholders

How Can I Become a Z-CoiL Dealer/Wholesaler?

How to Unsubscribe from Z-CoiL Emails