The quickest way to get support is by email.

Be sure to leave your email, since we typically follow up by email rather than phone.

Back to Shop

Z-CoiL Footwear - Customer Help Center

<main id="isPasted"><h3 data-start="2901" data-end="2928" id><br></h3><ul><li data-start="2931" data-end="2983">&#xA0;<strong data-start="2931" data-end="2954">Flat Shipping Rate:</strong>&#xA0;$39.95 USD (non-refundable).</li><li data-start="2986" data-end="3063">&#xA0;<strong data-start="2986" data-end="3004">Delivery Time:</strong> Please allow up to&#xA0;<strong data-start="3024" data-end="3035">14 days</strong> for international delivery depending on location.</li></ul><h4 data-start="3065" data-end="3098" id="international-taxes--duties">International Taxes &amp; Duties</h4><p data-start="3099" data-end="3380">International customers may be responsible for paying inbound duties and taxes to their local customs authorities.</p><p data-start="3099" data-end="3380"><br data-start="3213" data-end="3216">In some cases, the courier may pre-pay these fees on your behalf to expedite customs clearance. You would then be required to reimburse the courier before delivery.</p><p data-start="3382" data-end="3746">The rate of duties and taxes is determined by your country. Unfortunately, we cannot predict or estimate these fees.</p><p data-start="3382" data-end="3746"><br data-start="3498" data-end="3501">If customs duties are not paid, the parcel may be held, returned to us, and could incur additional charges.</p><p data-start="3382" data-end="3746"><br data-start="3608" data-end="3611">Shipping fees are&#xA0;<strong data-start="3629" data-end="3647">non-refundable</strong> for returned international packages.</p></main><section><form data-testid="klaviyo-form-XVdWUW" novalidate><div data-testid="form-row"><div data-testid="form-component"><br></div></div></form></section>

International customers may be responsible for paying inbound duties and taxes to their local customs authorities. In some cases, the courier may pre-pay these fees on your behalf to expedite customs clearance. You would then be required to reimburse

International Shipments

Ordering & Payments

How do I track my order?

Are you looking for a Z-CoiL store near you?

How do I use a promo code, and what if I forget to apply it?

How does Z-CoiL’s Try Before You Buy program work?

What is Z-CoiL’s 30-Day Risk-Free Trial?

What’s the difference between the Try Before You Buy program and the 30-Day Risk-Free Trial?

Missing/Stolen Packages

How to Manage Shop Pay Installments in the Shop App

How do I make a return?

When will I get my refund?

Can I return a "gently used" Z-CoiL item?

How do I return an international Z-CoiL order?

Can I exchange my coils for a different size?

Returns & Exchanges

How do I replace my coils?

How do I tighten a loose screw on my Z-CoiLs?

How do I fix a detached coil?

Can I adjust or replace the springs on my Z-CoiL shoes?

How do I install and adjust heel lifts on my Z-CoiL shoes?

Can I get a shoe adjustment from Z-CoiL?

How do I lower the arch in my Z-CoiL shoes?

Repairs & Maintenance

Shipping & Delivery

Do you offer any women's size 11, 12, 13 shoes?

What width are Z-CoiL shoes?

Do Z-CoiL shoes come in half sizes?

Can I adjust the spring strength in my Z-CoiL shoes?

What is the Z-CoiL Welcome Guide and where can I find it?

Can I get Z-CoiL footwear through workers’ compensation?

90-Day Workmanship Warranty

Product Information

How do I use my Z-Points rewards?

What is the Z-CoiL Influencer Program and how does it work?

Does Z-CoiL offer corporate or bulk order discounts?

Z-Points & Rewards

I'm having trouble logging in

Account & Login Help

I’m a Z-Tech (Z-CoiL) shareholder. What are my options with my shares?

Shareholders

How Can I Become a Z-CoiL Dealer/Wholesaler?

International Taxes & Duties

International ShipmentsUpdated 2 days ago

International Taxes & Duties