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Ordering & Payments

Everything you need to know about placing your order with Z-CoiL. From choosing the right size to applying discount codes and selecting a payment option, we walk you through a seamless shopping experience. Learn about our Buy Now, Pay Later plans.

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

Are you looking for a Z-CoiL store near you?

Use our Store Locator to find the nearest authorized Z-CoiL retailer. You can try on shoes, get expert fitting advice, and experience the comfort in person.

How do I use a promo code, and what if I forget to apply it?

Promo codes must be entered at checkout to apply the discount. Here are a few key things to know:. Only one code can be used per order. Codes are valid only during the promotional period and may have product or quantity restrictions. Discounts can’t

How does Z-CoiL’s Try Before You Buy program work?

Our Free Trial program lets you experience Z-CoiL shoes completely risk-free for 14 days. Here’s how it works:. Select Your Shoes – Choose your favorite style and click "TRY FOR FREE" at checkout. Wear Them Anywhere – You have 14 days to wear your Z-

What is Z-CoiL’s 30-Day Risk-Free Trial?

Our 30-Day Risk-Free Trial lets you try Z-CoiL footwear in your real, everyday life—at work, on walks, or wherever pain relief matters most. If the shoes don’t meet your expectations, you can return them within 30 days in any condition, no questions

What’s the difference between the Try Before You Buy program and the 30-Day Risk-Free Trial?

Both offers are designed to give you a risk-free way to experience Z-CoiL footwear, but there are key differences:. No upfront payment – A temporary hold is placed on your card (like a hotel), but you're only charged if you keep the shoes. 14-day tri

Missing/Stolen Packages

We’re sorry to hear you’re having trouble with your delivery!. Here’s what you need to know and the steps you should take:. When your order shipped, we sent a tracking link to the email address you provided at checkout.Please check your inbox (and sp