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Ordering & Payments
Everything you need to know about placing your order with Z-CoiL. From choosing the right size to applying discount codes and selecting a payment option, we walk you through a seamless shopping experience. Learn about our Buy Now, Pay Later plans.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
Are you looking for a Z-CoiL store near you?
Use our Store Locator to find the nearest authorized Z-CoiL retailer. You can try on shoes, get expert fitting advice, and experience the comfort in person.
How do I use a promo code, and what if I forget to apply it?
Promo codes must be entered at checkout to apply the discount. Here are a few key things to know:. Only one code can be used per order. Codes are valid only during the promotional period and may have product or quantity restrictions. Discounts can’t
What is Z-CoiL’s 30-Day Risk-Free Trial?
Our 30-Day Risk-Free Trial lets you try Z-CoiL footwear in your real, everyday life—at work, on walks, or wherever pain relief matters most. If the shoes don’t meet your expectations, you can return them within 30 days in any condition, no questions
Missing/Stolen Packages
We’re sorry to hear you’re having trouble with your delivery!. Here’s what you need to know and the steps you should take:. When your order shipped, we sent a tracking link to the email address you provided at checkout.Please check your inbox (and sp
How to Manage Shop Pay Installments in the Shop App
Please note: Z-CoiL cannot access, view, or edit your Shop Pay Installment plan. Your payment schedule was created through Shop Pay based on your personal credit information. For any changes or questions regarding your payments, you must log in to yo
International Shipments
International customers may be responsible for paying inbound duties and taxes to their local customs authorities. In some cases, the courier may pre-pay these fees on your behalf to expedite customs clearance. You would then be required to reimburse
Can I Use My FSA or HSA to Purchase Z-CoiL Footwear?
Yes! Z-CoiL Footwear is eligible for purchase with FSA (Flexible Spending Account) or HSA (Health Savings Account) funds—as long as your provider approves the expense. Many FSA/HSA providers allow reimbursement or direct payment for medical footwear
How Do I Use a Discount Code?
Using a discount code on our website is quick and easy. Just follow the steps below:. Add items to your cartSelect your size and style, then click Add to Cart. Proceed to CheckoutClick the cart icon and select Checkout. Enter Your Discount CodeOn the