The quickest way to get support is by email.

Be sure to leave your email, since we typically follow up by email rather than phone.

Back to Shop

Z-CoiL Footwear - Customer Help Center

Our 30-Day Risk-Free Trial lets you try Z-CoiL footwear in your real, everyday life&#x2014;at work, on walks, or wherever pain relief matters most. If the shoes don&#x2019;t meet your expectations, you can return them within 30 days in any condition, no questions asked.This guarantee is valid for purchases made through:<ul data-start="523" data-end="590"><li data-start="523" data-end="541">Z-CoiL.com</li><li data-start="542" data-end="556">Amazon</li></ul>To learn more, visit: <a data-start="614" data-end="710" rel="noopener" target="_new" href="https://zcoil.com/pages/30-day-risk-free-trial">https://zcoil.com/pages/30-day-risk-free-trial</a>

Our 30-Day Risk-Free Trial lets you try Z-CoiL footwear in your real, everyday life—at work, on walks, or wherever pain relief matters most. If the shoes don’t meet your expectations, you can return them within 30 days in any condition, no questions

What is Z-CoiL’s 30-Day Risk-Free Trial?

Ordering & Payments

How do I track my order?

Are you looking for a Z-CoiL store near you?

How do I use a promo code, and what if I forget to apply it?

How does Z-CoiL’s Try Before You Buy program work?

What’s the difference between the Try Before You Buy program and the 30-Day Risk-Free Trial?

Missing/Stolen Packages

How to Manage Shop Pay Installments in the Shop App

How do I make a return?

When will I get my refund?

Can I return a "gently used" Z-CoiL item?

How do I return an international Z-CoiL order?

Can I exchange my coils for a different size?

Returns & Exchanges

How do I replace my coils?

How do I tighten a loose screw on my Z-CoiLs?

How do I fix a detached coil?

Can I adjust or replace the springs on my Z-CoiL shoes?

How do I install and adjust heel lifts on my Z-CoiL shoes?

Can I get a shoe adjustment from Z-CoiL?

How do I lower the arch in my Z-CoiL shoes?

Repairs & Maintenance

Shipping & Delivery

Do you offer any women's size 11 shoes?

What width are Z-CoiL shoes?

Do Z-CoiL shoes come in half sizes?

Can I adjust the spring strength in my Z-CoiL shoes?

What is the Z-CoiL Welcome Guide and where can I find it?

Can I get Z-CoiL footwear through workers’ compensation?

Product Information

How do I use my Z-Points rewards?

What is the Z-CoiL Influencer Program and how does it work?

Does Z-CoiL offer corporate or bulk order discounts?

Z-Points & Rewards

I'm having trouble logging in

Account & Login Help

I’m a Z-Tech (Z-CoiL) shareholder. What are my options with my shares?

Shareholders

What is Z-CoiL’s 30-Day Risk-Free Trial?Updated a month ago